FAQ
Welcome to Apire's FAQ page. Here, we've compiled answers to some of the most common questions we receive from our customers. If you have any other inquiries, please don't hesitate to contact us at support@apire.shop.
1. Orders and Shipping
Q: How do I place an order?
A: To place an order, simply browse our collections, select the items you wish to purchase, and add them to your cart. Once you're ready to checkout, follow the prompts to complete your order.
Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders within the United States and to the United Arab Emirates.
Q: How long will it take for my order to arrive?
A: Our handling time is 1 to 3 business days (Monday to Friday). After shipment, delivery typically takes 7 to 15 business days (Monday to Friday).
Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order through the carrier’s website.
2. Returns and Refunds
Q: What is your return policy?
A: We accept returns within 30 days of receipt for items that are unworn, unwashed, and in their original condition with all tags attached. Sale items, undergarments, and accessories are not eligible for return unless defective.
Q: How do I initiate a return?
A: To initiate a return, please contact our customer service team at support@apire.shop with your order number and the reason for the return. We will provide you with a return authorization number and instructions.
Q: When will I receive my refund?
A: Once we receive and inspect your returned item, we will process your refund to your original method of payment. Please allow 5-10 business days for the refund to appear in your account.
3. Payments
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shopify Payments.
Q: Is my payment information secure?
A: Yes, all transactions are processed through secure payment gateways, and we use SSL technology to encrypt and protect your data.
Q: What currency are your prices listed in?
A: All prices are listed in USD. If you are purchasing from outside the United States, your payment provider may apply additional charges for currency conversion.
4. Product Information
Q: How do I know what size to order?
A: We provide a size guide on each product page to help you choose the right size. If you need further assistance, please contact our customer service team.
Q: Are your products sustainable?
A: Yes, we are committed to sustainable practices. We use eco-friendly fabrics and strive to minimize waste in our manufacturing processes.
Q: How can I care for my Apire clothing?
A: Care instructions are provided on each product page and on the garment’s care label. Generally, we recommend washing your items in cold water and hanging them to dry to preserve their quality.
5. General Inquiries
Q: How can I contact customer service?
A: You can reach our customer service team via email at support@apire.shop. Our team is available Monday to Friday from 09:00 AM to 05:00 PM, (Monday to Friday).
Q: How can I stay updated on new arrivals and promotions?
A: Follow us on social media and subscribe to our newsletter to receive updates on new arrivals, exclusive offers, and more.
Q: Do you offer gift cards?
A: Yes, we offer gift cards in various denominations. You can purchase them directly from our website.
